Support

Email support@northkeepsoftware.com. In the app, click Copy report for support and paste the text into your email. It lets us read your scan line by line and answer precisely.

Common questions

"Windows protected your PC." That is SmartScreen reacting to a new program. Click More info, then Run anyway. The download page walks through every screen you will see the first time.

The app says it needs full access. Right-click Interloper.exe and choose Run as administrator, or click "Restart with full access" in the app. Without it, event logs, hidden accounts and drivers cannot be checked.

My scheduled scan did not run. Scheduled scans are part of the Watch plan: open the app, click Account, and sign in (new accounts get 14 days free). Then open Automatic scans... and save the schedule again.

A finding is wrong. Tell us which one and we will tune it. Legitimate software you installed yourself (remote-control tools, miners you run on purpose, ad-blocking hosts lists) is listed by design, with a note saying so.

I applied a fix and want it back. Fix history / Undo in the app reverses it. Quarantined files are in your profile under Interloper\quarantine.

Deleting your data

Dashboard > Account > Delete account removes every PC and report immediately. The app keeps working offline.