Northkeep Software

Help center

How can we help?

Answers for Interloper and HiddenLots, and a form that reaches a real person. We answer every message, usually the same business day.

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Common questions

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Interloper

Windows says "Windows protected your PC."

That is SmartScreen reacting to a new program. Click More info, then Run anyway. The download page walks through every screen you will see the first time.

The app says it needs full access.

Right-click Interloper.exe and choose Run as administrator, or click Restart with full access in the app. Without full access, event logs, hidden accounts and drivers cannot be checked.

My scheduled scan did not run.

Scheduled scans are part of the Watch plan. Open the app, click Account, and sign in (new accounts get 14 days free). Then open Automatic scans and save the schedule again.

I think a finding is wrong.

Tell us which one and we will tune it: send us a message with the text from Copy report for support. Software you installed on purpose, such as remote-control tools, miners you run yourself or ad-blocking hosts lists, is listed by design, with a note saying so.

I applied a fix and want it undone.

Fix history and Undo in the app reverse it. Quarantined files are kept in your profile under Interloper\quarantine.

How do I delete my Interloper account and data?

Open the Dashboard, then Account, then Delete account. That removes every PC and report immediately. The app keeps working offline.

HiddenLots

How do I update my card, switch plans or cancel?

Sign in to HiddenLots and open Billing, then Manage billing. Cancelling takes effect at the end of the period you have paid for, and you keep access until then.

How does the free trial work?

The first 7 days are free. Cancel before the trial ends and your card is never charged.

Where are my receipts? Do you give refunds?

Every charge gets an emailed receipt from Stripe, and past invoices are in Manage billing. We don't refund partial periods except where the law requires it. If something went wrong with a charge, tell us and we'll sort it out.

I didn't get my confirmation email.

Check your spam folder for a message from alerts@hiddenlots.com, then use Resend under Settings.

I'm not getting alerts on my phone.

Phone alerts go through the free ntfy app. Open Settings in HiddenLots, copy your topic name, and subscribe to it in ntfy. Email alerts need a confirmed email address.

A county shows "no records yet."

We add counties as their public parcel data becomes available. Finding posts and sending alerts still work for that county in the meantime, and its status changes in Settings when the records arrive.

I got a letter about my property.

A HiddenLots member wrote to you about land you own. The letter carries that member's own name, phone number and email, and the easiest reply is to contact them directly, including to say you would rather not hear from them again.

To have every member stop, send us the property address. We mark it do-not-contact for all members, immediately and for good.

Where does HiddenLots get its information?

Parcel and owner information comes from county assessor and GIS offices, which publish it as public records. We don't use MLS data, and we don't scrape social media accounts. The privacy policy has the details.

How do I close my HiddenLots account?

Send us a message using the email address on your account, or enter that address in the form. We delete your data within 30 days.

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